Local Government Association

We are the national voice of local government, working with councils to support, promote and improve

Has taxonomy terms (with depth)

Digital switch readiness survey 2022

In August 2022 the LGA and PCH’s Digital Switchover Working Group conducted a readiness survey to gauge councils’ position on awareness, planning, and implementation of the Public Switch Telephone Network (PSTN).

Digital switch readiness survey 2022

The Local Government Digitalisation Almanac

A comprehensive guide for councillors and officers with simple steps, practical examples and resources to support councils on their digitalisation journeys.

Publications

The Local Government Digitalisation Almanac

Behavioural insights

Our Behavioural Insights Programme is one of the many ways we support local authorities to innovate across all service areas.

Behavioural insights

Video transcript: LGA Behavioural Insights Programme – supporting councils to address challenges across service areas

The LGA Behavioural Insights Programme supports councils to implement new initiatives that improve their services and increase efficiency, helping local residents to make positive changes. The programme is facilitated by the LGA and enables councils to use behavioural science to solve common challenges for local government.

Video transcript: LGA Behavioural Insights Programme – supporting councils to address challenges across service areas

Basildon Borough Council - developing a narrative to encompass change

Liz Aelberry, Head of Communications at Basildon Borough Council, explains how the council worked with the LGA to develop a new narrative, which has become the foundation for council communication activity and content.

Case Study

Basildon Borough Council - developing a narrative to encompass change