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Councillor workbooks

Our suite of learning materials for councillors includes a set of workbooks covering the topics listed below:


  • Acting on climate change
  • Autism
  • Being an effective ward councillor
  • Bribery and fraud prevention
  • Chairing skills
  • Commissioning services
  • Community leadership
  • Councillor / officer relations
  • Creating a 'fit for the future' organisation
  • Effective opposition during COVID-19, reset and recovery
  • Engaging young people
  • Equality, diversity and inclusion
  • Facilitation and conflict resolution
  • Finance for non-finance portfolio holders / cabinet members
  • Handling casework
  • Handling complaints for service improvement
  • 'Health in All Policies' (HiAP) and COVID-19
  • Influencing skills
  • The local pathway to net zero
  • Local government finance
  • Mentally healthier places
  • Neighbourhood and community engagement
  • Neighbourhood planning
  • Performance management
  • Planning
  • The role of leaders and cabinet members during the COVID-19 pandemic
  • Scrutiny
  • Scrutiny of finance
  • Stress management and personal resilience
  • Supporting residents with complex issues
  • Working with town and parish councils

Highlighting political leadership

Our political leadership development programmes support and develop councillors to help ensure that our local politicians are confident and capable.

Councillor workbook: handling complaints for service improvement

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info@local.gov.uk 020 7664 3000

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