The LGA, Socitm and Solace have reviewed the current landscape of digital support to distil the key components of digitalisation needed to have an impactful outcome for residents, businesses, and communities as follows.
The following 12 strategic outcomes will be crucial in delivering digitalisation agendas that meets the needs of local communities.
The council supports residents, businesses and its staff to access the internet and council services wherever they are in the community.
The council’s data practices use a set of standards focused on improving services and informing policy.
Democracy and participation
The council makes maximum use of digital technology to support councillor attendance, improve transparency, optimise democratic decision-making, and increase community engagement and collaboration.
Economic productivity and Growth
The council supports the use of digital technology by local businesses, partners and third sector organisations.
Ethics and sustainability
The council uses digital technology in pursuit of the common good and does no harm; it protects human agency, fairness, transparency, and the environment.
The council promotes the benefits of the internet, digital technology and digital services in ways that are available and accessible to everyone.
The leadership of the council drives the use of digital technology to achieve strategic and operational goals, and facilitates organisational transformation.
The council puts digital technology at the heart of the way it works and trains its workforce, and has talent pipelines to benefit retention and relieve pressure on recruitment.
The council works with public, private and third sector partners to ensure an integrated, cohesive and resident-focused approach to public sector digital transformation and service provision.
Security and resilience
The council’s networks, infrastructure, data and services are as secure as possible, and the council is resilient to cyber attacks.
The council’s services are designed around the needs of residents and users, and are guided by government design principles and standards.
The council allocates its resources effectively by harnessing the opportunities of digital technology.
Find out more about the background to the 12 digitisation outcomes in the St George’s House report. An infographic is also available.