Case studies

Innovation in local government is about improving the lives of the people in our communities. Browse through our case studies to see the many innovative programmes councils are involved in.

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COVID-19 case studies

Councils are doing remarkable work to address the challenges brought by coronavirus. Good council practice related to the COVID-19 outbreak can be found on our dedicated web hub.

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Making Safeguarding Personal 2013/14 – Case Studies

These case studies illustrate outcome-focused practice in safeguarding adults in line with the Making Safeguarding personal approach.

London Borough of Hackney: Promoting independence in older people

The London Borough of Hackney has delivered a major transformation programme to promote independence.

Demand management

A collaborative approach to Helping Older People Remain Independent in their Homes.

A collaborative approach to Helping Older People Remain Independent in their Homes.

Helping older people maintain their independence

West Suffolk Council and its partners were keen to better understand each services pressures, targets and objectives for its older residents.

Design in the public sector

Reducing costs and empowering citizens with help from IBM Watson Health

Tasked with reducing its social services budget by millions of pounds over four years, Harrow Council wanted to expand its My Community ePurse (MCeP) personal budget management solution.

Delivering adult services differently - Royal Borough of Windsor and Maidenhead

The Royal Borough’s ambition, and challenge, is to continue to deliver effective and sustainable adult social care services, which meet residents’ needs, against a backdrop of diminishing financial resources.

Hertfordshire County Council - Using technology to reduce risk of falls

Staff running chair-based exercise classeshave started to use sensors and tablets to assess the falls risk of clients and helpingthem tailor exercise programmes. Theprogramme has been used in care homes andis now being tested in community settings.


Bradford and Airedale Region: working with the NHS to provide telemedicine

The health service and local government have worked together closely across the Bradford and Airedale region to provide telemedicine to care home residents and people in the community.


London boroughs supporting people with long-term conditions

Four north east London boroughs - Barking and Dagenham, Havering, Redbridge and Waltham Forest - are working with the local NHS and private sector partners to trail a range of different technologies to help people with long-term conditions.


Blackburn with Darwen Council: making the most of telecare

Blackburn with Darwen Borough Council has put itself at the forefront of assistive care technology. It uses both monitored and stand-alone devices to help 2,500 people live independently.